Delivery FAQ

Can I give a separate delivery and billing address?

Yes, during the checkout process you will have the option to specify both a billing and delivery address.

Can I send individual items to different addresses?

Unfortunately it is not possible to specify more than one delivery address per order. Should you need to send items to more than one address, you will need to place separate orders.

Can I send an order as a gift?

Your goods can be dispatched to any address you choose, however we are unable to add personal messages to your order.

Will I receive confirmation when my goods are shipped?

Yes; following your order confirmation we aim to process and ship your order within 5-7 days. In certain cases where your order is likely to be delayed, such as where items are out of stock, we will contact you. If you have any queries regarding the shipping of your order, please contact RSC Mail Order by emailing mailorder@rsc.org.uk

Tracking of orders

Most orders are sent by Royal Mail and do not receive a tracking number. If your order does not arrive within 14 days, and in the unlikely event you have not been contacted, please contact RSC Mail Order by emailing mailorder@rsc.org.uk