We hope that you will be delighted with your order. However, if for any reason you are not completely satisfied we will be happy to offer a refund, exchange or replacement, provided that returned goods are in their original, unopened and unused condition. Please notify us within 14 working days of receiving your order. Instructions for return will also be included with your order. 

Goods must be returned at your own cost and we would recommend that you return the goods by recorded delivery.

Returns should be sent to the following address:

FAO Retail (Arden St),
Royal Shakespeare Company,
The Other Place,
22 Southern Lane,
CV37 6BH

If you would like to cancel or change your order, please contact RSC Mail Order as soon as possible by emailing