Dog Collar: Fabric

For smaller stains it is fine to rub with soapy water and allow to dry naturally. Mix a sudsy solution of cold water and wool laundry liquid. Using a lightly dampened cloth or sponge rub gently with a light circular motion.

Hettie’s wool pet products are not intended for very muddy walking and swimming. If they do get very dirty, then dry cleaning would be the best option. If necessary, they could be washed occasionally on a wool cycle if left to dry naturally.

The care label may display machine wash instructions but we highly recommend hand washing our wool products due to the wool content. Hettie's choice of wool fabrics are used for their colour, texture, durability and beauty. Because wool contains lanolin it is naturally resistant to stains and odours, but to avoid damage be careful to avoid where possible

Delivery Prices

All UK order are despatched via Royal Mail. Delivery charges are based on the total weight of goods ordered and will be calculated at checkout.

UK Royal Mail 24 and 48

Up to 150g - £1.99
150g - 1kg - £3.50 
1kg - 2kg - £4.50
2kg - 5kg - £8.00

For UK orders over 5kg in weight, please contact mailorder@rsc.org.uk for shipping costs.

International Tracked

This service is fully tracked to delivery point.

Europe delivery aim: 3-5 working days
Worldwide delivery aim: 5-7 working days

Delivery charges are based on the total weight of goods ordered and will be calculated at checkout.

For overseas orders over 3.5kg in weight, please contact mailorder@rsc.org.uk for shipping costs.

EU Delivery Information

There may be local duty and/or taxes payable on goods delivered outside the UK. The Royal Shakespeare Company is not liable for paying these charges.

Customs charges and policies vary widely from country to country. Orders for international shipping will be subject to import duties and taxes levied on arrival in their destination country. You are liable for any additional charges for customs clearance and if a package is refused and has to be returned to us, you will also be liable for the cost of this. If you are unsure of charges and regulations which may apply to your order, please contact your local customs office for further information. Generally, customs forms for internal packages will list the value of the contents of your order by product type.

Will I receive confirmation when my goods are shipped?

Yes; following your order confirmation we aim to process and ship your order within 1-2 days. However, any orders that are placed on a Friday afternoon, Saturday, Sunday or a UK public holiday shall be processed as of the following Monday or as of the next working day.

In certain cases where your order is likely to be delayed, such as where items are out of stock, we will contact you.

Shipping methods

Most UK orders are sent through Royal Mail packet post; this is a 3 day service from dispatch. Delivery speed where stated in days are based on working days (Monday-Friday) and exclude the day of posting, Saturdays, Sundays and Bank Holidays in the UK and overseas.

Please be aware that orders may be dispatched in more than one package and although they are dispatched at the same time they may arrive separately. The number of packages will be recorded on the address label. 

Delivery

If your order has taken longer than the estimated delivery time we would advise customers to check with their local post office before contacting us.

If your order does not arrive within 7 days (UK) or 30 days (overseas and Europe), and in the unlikely event you have not been contacted, please contact us by emailing mailorder@rsc.org.uk

Pre-orders

We take payment when you place your order; your items will be dispatched once they arrive in stock. If your order contains both pre-order and in-stock items, we will dispatch the in-stock items immediately, and the pre-order items when they arrive – there is no additional shipping cost for this service.

Can I give a separate delivery and billing address?

Yes, during the checkout process you will have the option to specify both a billing and delivery address.

Can I send individual items to different addresses?

Unfortunately it is not possible to specify more than one delivery address per order. Should you need to send items to more than one address, you will need to place separate orders.

Can I send an order as a gift?

Your goods can be dispatched to any address you choose.

 

There may be local duty and/or taxes payable on goods delivered outside the UK. The Royal Shakespeare Company is not liable for paying these charges.

Customs charges and policies vary widely from country to country. Orders for international shipping will be subject to import duties and taxes levied on arrival in their destination country. You are liable for any additional charges for customs clearance and if a package is refused and has to be returned to us, you will also be liable for the cost of this. If you are unsure of charges and regulations which may apply to your order, please contact your local customs office for further information. Generally, customs forms for internal packages will list the value of the contents of your order by product type.

Your privacy is important to us and we know that you care about how information about your order is used and shared. You should be aware that cross-border deliveries are subject to opening and inspection by customs authorities.